Chromebook Repair Process
To assist with trouble-shooting and servicing these district-provided devices while school is not in session an assistance program will begin Thursday, March 19, 2020.

Contact Details

Email: ChromeBookRepair@shufsd.org
Hours of operation: Monday- Thursday by email appointment only

Process Details

Attempts to troubleshoot remotely will be made if possible

  • If troubleshooting remotely is not an option, an appointment will be scheduled for the student/parent to bring the Chromebook into the immediate front area of the main lobby at the James Kaden Administrative Offices (JKAO),60 Weston Street. (We will minimize person to person contact to adhere to current guidance)
  • Appointments will be 15 minutes maximum in length and scheduled 20 minutes apart
  • A Technician will look at and decide whether the Chromebook needs to be sent out for repair or if it can be fixed in house. If the Chromebook needs to be sent out, an available loaner Chromebook will be assigned to the student. Repairs may take up to two weeks from start to finish
  • When completed we will call or email the parent/student to come back and pick up the repaired device and return the loaner
  • In the event that face-to-face service is no longer available due to mandatory State regulations, assistance would still be offered remotely via the email address

Critical Support Resources

Grab 'n' Go meals
Available weekdays while our schools are closed for the ongoing COVID-19 health crisis.
Learn More
APRENDE MÁS
Chromebook Repair Process
To assist with trouble-shooting and servicing these district-provided devices while school is not in session
Learn More
Emergency Child Care
The Y is offering Full-Day Child Care Services at COUNTRYWOOD SCHOOL for K through 5th Grade
Learn More

Curated Tips

  • Coronavirus Triple Duty: Working, Parenting and Teaching from Home (NPR)
  • 5 tips for effectively working from home during the coronavirus outbreak, when you have kids (CNBC)
  • 9 tips to be productive when working at home during COVID-19 (Forbes)